“Honfleur Community Tourist Office” Organization registered in the register of travel and holiday operators under No. IM014190005 www.ot-honfleur.fr Online store / Online ticketing EPIC COMMUNITY TOURISM OFFICE OF HONFLEUR – Quai Lepaulmier 14600 HONFLEUR – Tel: 02.31.89.23.30 / [email protected] SIRET: 440 669 067 00017 – APE Code: 7990Z Intracommunity VAT: FR 33440 669 067

1. DESIGNATION OF THE SELLER

This site www.ot-honfleur.fr is published by: The EPIC Community Tourist Office of Honfleur whose head office is Quai Lepaulmier – 14600 Honfleur and registered under number IM014190005, Intracommunity number FR 33440 669 067, Siret n° 440 669 067 00017. Telephone: +33 (0)2 31 89 23 30 Email address: [email protected] Our “Online Ticketing” service answers your questions from Monday to Saturday from 9:30 a.m. to 12:30 p.m. and from 14 p.m. to 18 p.m. on +33 (0)2 31 89 23 30

2. GENERAL PROVISIONS RELATING TO THESE GENERAL CONDITIONS OF SALE (HEREINAFTER, THE CGV)

2.1. PURPOSE OF THE GTC These General Terms and Conditions apply exclusively to the online and counter sales of products and services from the Honfleur Community Tourist Office presented on the website www.ot-honfleur.fr

2.2. SCOPE OF APPLICATION OF THE CGV The General Terms and Conditions exclusively govern online and over-the-counter sales contracts for products from the Honfleur Community Tourist Office to buyers having the status of consumers (hereinafter, consumers) and constitute, with the order form and the description services, the contractual documents binding on the parties, to the exclusion of all other documents, prospectuses, catalogs or photographs of the products which have only indicative value. The General Conditions of Sale are exclusively applicable to products delivered to consumers established in France and/or in a member country of the European Union as well as to services provided in France. The General Terms and Conditions, as well as all contractual information mentioned on the site, are written in French. The foreign language versions appearing on the site are purely informative. Only the French language version of the T&Cs is authentic. The consumer must be at least 18 years old and have the legal capacity to contract to place any order.

2.3. AVAILABILITY AND ENFORCEMENT OF THE CGV The General Terms and Conditions are made available to consumers on the site www.ot-honfleur.fr where they can be consulted directly and can also be communicated to them on simple request by telephone, e-mail or postal mail. GENERAL CONDITIONS OF SALE “Honfleur Community Tourist Office” Organization registered in the register of travel and stay operators under No. IM014190005 ————www.ot-honfleur.fr———— Online store / Online ticketing ——————————- EPIC COMMUNITY TOURIST OFFICE OF HONFLEUR – Quai Lepaulmier 14600 HONFLEUR – Tel: 02.31.89.23.30 / [email protected] SIRET: 440 669 067 00017 – APE Code: 7990Z Intracommunity VAT: FR 33440 669 067 The General Conditions of Sale are enforceable against the consumer who acknowledges, by checking a box provided for this purpose when ordering on the website, that they have been aware of them and the have accepted before placing an order with payment obligation. Validation of the order by its confirmation constitutes acceptance by the buyer of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller in accordance with article 1369-4 of the Civil Code.

2.4. MODIFICATION OF THE GTC The professional seller reserves the right to modify its T&Cs at any time. In the event of modification of the General Conditions of Sale, the applicable General Conditions of Sale are those in force on the date of the order, a copy of which dated to date can be provided at the consumer's request.

3. PRODUCTS

3.1. FEATURES The products and services offered for sale presented in the catalog published on the site are each the subject of a description mentioning their essential characteristics within the meaning of article L. 111-1 of the Consumer Code. The photographs illustrating the products do not constitute a contractual document. The conditions of participation for each of the services offered by the Honfleur Community Tourist Office are detailed on the website and have contractual value, in particular concerning the presence of children which may require an adaptation of the mode of transport.

3.2. COMPLIANCE The products comply with the regulations in force relating to the safety and health of people, the fairness of commercial transactions and the protection of consumers at the time of their placing on the market. The products comply with the requirements of French law in force at the time of their placing on the market.

4. PRICE

4.1. SALE PRICE The sales prices, in accordance with article L. 113-3 of the Consumer Code, are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs mentioned before validation of the order and charged extra. The total amount owed by the consumer is indicated on the order confirmation page. The selling price of the product is that in effect on the day of the order. In the event of a price promotion, the professional seller undertakes to apply the promotional price to any order placed during the duration of the promotion.

4.2. EDIT The professional seller reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.

5.OFFER

5.1. DURATION The online sales offers presented on the site are valid, in the absence of indication of a particular duration, as long as the products appear in the electronic catalog and within the limits of available stocks.

5.2. ACCEPTANCE Acceptance of the offer by the consumer is validated, when it is placed on order via the website, in accordance with the double click process, by confirmation of the order with payment obligation. When the sale occurs at the counter, acceptance of the order by the seller results from direct delivery of the products ordered. Any order received by the seller is deemed firm and final.

6.ORDER

6.1 STEPS FOR CONCLUSION OF THE CONTRACT ON THE WEBSITE

  • 6.1.1. Order process Individual consumers can place their order with the Honfleur Community Tourist Office EPIC via the internet 24/24. The order process consists of 7 successive steps. Once the selection of products has been made, and the basket validated, the consumer must: – identify themselves either by entering their email address and password which are strictly personal to them, or by mentioning all the information usually requested for online registration, – clearly identify the selected products and provide any options indicated on the website www.ot-honfleur.fr, – indicate the quantities ordered, – complete as exhaustively as possible the information necessary for receipt of the invoice and e-tickets (precise email address), – indicate the method of payment. Once the payment method has been selected, the consumer must pay for their order on the secure Payzen interface, which will firmly and definitively formalize the sales contract that binds them with the EPIC Community Tourist Office of Honfleur. Any online order constitutes acceptance of the prices and description of the services available for sale and assumes adherence without restriction or reservation to these General Conditions, which are visible on the online ticketing pages of the EPIC Community Tourist Office of Honfleur and can be consulted at any time using a hyperlink. No different clause will be binding on us. The services offered for sale in online ticketing are those whose characteristics are described there. If you do not consider yourself sufficiently informed about the characteristics of the products you wish to purchase, you can, prior to any order, request additional information on these products from the “Online Ticketing” service. By placing an order, you implicitly acknowledge having obtained all the desired information on the nature and characteristics of the products ordered. The sale is deemed to have been made upon validation of the order by you. Subject to the provisions inherent to the right of withdrawal available to you, any order placed cannot be subject to any cancellation or modification. The consumer guarantees that he is fully authorized to use the payment method chosen for the payment of his order and that his means of payment give access to sufficient funds to cover the costs resulting from the act of purchase in the ticket office in line from the EPIC Community Tourist Office of Honfleur. The items remain the property of the EPIC Community Tourist Office of Honfleur until full payment of the total price including tax.
  • 6.1.2. Order confirmation An email is automatically sent to the customer to confirm the order has been taken provided that the email address indicated in the registration form does not contain an error. The consumer must verify the completeness and conformity of the information he has given. The EPIC Community Tourist Office of Honfleur cannot be held responsible for possible entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipment will be the responsibility of the Customer. E-ticket or electronic ticket: Specific conditions of use: Ticket must be printed and presented on the day of your arrival, at the place of visit or event that you have just reserved. To be valid, this ticket must be printed in its entirety; we also accept electronic media (tablets, smartphones). The e-ticket allows access for a single person, with the exception of “grouped” rates such as the FAMILY rate (1 single ticket for the family), the GROUP rate (1 single ticket for the person responsible for the group)... Any partially printed, soiled, damaged or illegible e-ticket will not be accepted and considered invalid. Each ticket has a unique bar code. Any reproduction is fraudulent and useless because the control carried out guarantees the uniqueness of entry. The consumer must keep this ticket. No dispute can be made regarding an illegal reproduction, even if made without the customer's knowledge. This ticket should not be purchased from a stranger, as there is no guarantee of its validity. Likewise, this ticket cannot be resold under penalty of prosecution.

6.2. ORDER MODIFICATION Any order modification by the consumer after confirmation of his order is subject to acceptance by the Honfleur Community Tourist Office. The professional seller reserves the right to make modifications to the product ordered which are linked to technical developments under the conditions provided for in article R. 132-2-1, V of the Consumer Code.

6.3. VALIDATION OF THE ORDER BY THE SELLER The Honfleur Community Tourist Office reserves the right to refuse any order for legitimate reasons and, more particularly, if the quantities of products ordered are abnormally high for buyers who are consumers.

6.4. UNAVAILABILITY OF ORDERED PRODUCTS If the products ordered are unavailable, the professional seller immediately informs the consumer and can offer them a product of equivalent quality and price. In the event of disagreement, the consumer is reimbursed at the latest within thirty days of payment of the sums paid.

7. CONTRACT

7.1. CONCLUSION When the order is placed on the internet, the sales contract is formed when the consumer sends the confirmation of his order. When the order is placed at the counter, the sales contract is formed after acceptance of the order by the seller.

7.2. ARCHIVING AND PROOF The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1348 of the Civil Code. These communications, purchase orders and invoices may be produced as proof of the contract.

7.3. WITHDRAWAL When the order is placed on the internet, from receipt of the products or the e-ticket, the consumer has a withdrawal period of fourteen clear days to return the delivered products without having to justify themselves or pay a penalty. , at the following address: Honfleur Community Tourist Office – Quai Lepaulmier – 14600 Honfleur. Return costs are the responsibility of the consumer. To return the products, the consumer must first send a letter to the Honfleur Community Tourist Office at the address: [email protected] specifying the number of the canceled order in order to obtain a return number. The professional seller undertakes to reimburse the consumer at the latest within thirty days following the date on which the right of withdrawal was exercised, provided that the returned products are in their original packaging, complete, in good condition. perfect condition and accompanied by the original purchase invoice.

7.4. ABSENCE OF RIGHT OF WITHDRAWAL FOR CERTAIN SERVICES Article L 121-21-8 of the Consumer Code provides that the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, transport services of goods, car rentals, catering or leisure activities which must be provided on a specific date or period. The Honfleur Community Tourist Office takes advantage of this lack of right of withdrawal and indicates that for all services (excluding those offered as part of the Boutique – sale of souvenir items) sold on the site www .ot-honfleur.fr falling within the scope of article L 121-21-8 of the Consumer Code, the consumer will have no right of withdrawal.

7.5. RESOLUTION The contract may be terminated by the consumer in the event of: — delivery of a product that does not conform to the declared characteristics of the product; — delivery exceeding the deadline set in the order form for products whose value exceeds 500 euros under the conditions provided for in article 9.1. General Terms and Conditions; — an increase in price not justified by a technical modification of the product imposed by the public authorities; — non-compliance with the information obligation provided for in 13° of article R. 211-4 of the Tourism Code. In all these cases, the consumer may demand reimbursement of the deposit paid for the order, plus interest at the legal rate from the date of receipt of the deposit. The contract may be terminated by the professional seller in the event of: — refusal of the consumer to take delivery — non-payment of the price. In all these cases, the deposit paid on the order remains with the professional seller as compensation.

7.6. CANCELLATION BY THE CONSUMER Any cancellation must be made in writing by the consumer: by post to the attention of the sales department of the Honfleur Community Tourist Office – Quai Lepaulmier – 14600 Honfleur; or by email to: [email protected]. Unless otherwise stipulated in the description of the services referred to in article 3-1 of the General Terms and Conditions, the conditions for cancellation by the consumer are those defined in this article.

  • 7.6.1. Tickets Visits In the event of cancellation more than 8 days before the date of the service, the consumer will be refunded the full amount paid. The refund will be made within a maximum of thirty days from the date of cancellation, by crediting the consumer's bank card. It is up to the latter to communicate to the sales department the references of their card on which this credit will be made. If the cancellation occurs less than 8 days before the date of the service, or if the customer does not show up or is late on the day of the service, no reimbursement may be required by the consumer.
  • 7.6.2. Ticketing Shows and leisure activities In the event of cancellation and whatever the date, no reimbursement may be required by the consumer.
8.PAYMENT

8.1. PAYMENT TERMS The price is due in full after confirmation of the order. Excluding the sums paid which are reimbursed in the event of unavailability of the product ordered under the conditions provided for in article 6-4 of the General Conditions of Sale, any sum paid in advance of the price produces interest at the legal rate at the expiration of a period of three months from payment until delivery of the product or, failing that, return of the amount paid for the order. Payment is made immediately upon ordering by credit card.

8.2. PAYMENT SECURITY The site has a secure online payment system; the PAYZEN solution provided by the Company LYRA NETWORK – 109 rue de l’Innovation – 31670 LABEGE meets all market security obligations; the security of banking data is ensured. It accepts payment by bank card, VISA card, Mastercard, Maestro, E-credit card, Visa Electron.

8.3. LATE PAYMENT Any amount not paid at maturity is productive, without formal notice, of interest at the legal rate.

8.4. FAILURE TO PAY The Honfleur Community Tourist Office reserves the right, in the absence of payment of the price by the due date, to demand payment, to suspend delivery or to automatically terminate the contract and to retain, as compensation, the deposit paid on the order.

9. DELIVERY

9.1. DELIVERY TIME The professional seller undertakes, in accordance with the delivery deadline indicated on the site for each of the products, to deliver the products within 30 days after receipt of the order.

9.2. LATE DELIVERY Delay in delivery exceeding seven days and not due to a case of force majeure may result in the sale being canceled by the consumer who, within sixty working days from the delivery date indicated, will renounce their order by letter. registered mail with acknowledgment of receipt, will return the products if necessary if they have been delivered and will receive from the seller at the latest within thirty days the return of its payment, to the exclusion of any compensation.

9.3. TERMS OF DELIVERY The products are delivered to the address indicated by the consumer on the order form. Any complaint of delivery error must be made by the consumer to the professional seller on the same day of delivery or the first working day following delivery at the latest. Delivery is made by notice of availability. In the event of delivery by post, a delivery note must be signed by the consumer who must check the conformity and packaging condition of the product upon receipt. In the event of deterioration or partial loss of the product, the consumer must express reservations upon receipt on the delivery note, a duplicate of which is sent to the professional seller and, within three days following receipt, notify these reservations to the carrier by registered letter with acknowledgment of receipt in accordance with article L. 133-3 of the Commercial Code.

9.4. PRODUCT COMPLIANCE If the product does not conform to the order, the consumer must send a complaint to the Honfleur Community Tourist Office with a view to obtaining replacement of the product or possibly cancellation of the sale.

9.5. UNAVAILABILITY OF PRODUCTS In the event of unavailability of the products upon delivery, the professional seller may offer, under the conditions provided for in article 6-4 of the General Conditions of Sale, a product equivalent in terms of quality and price.

9.6. FAILURE TO DELIVERY Total failure to deliver automatically results in the termination of the sales contract.

10. LEGAL GUARANTEES AND After-sales service

The products sold by the Honfleur Community Tourist Office comply with current French legislation. The EPIC Community Tourist Office of Honfleur cannot be held responsible in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products you wish to order. Likewise, it is your responsibility to check that the products ordered correspond to your needs. The photographs illustrating the description of the products do not fall within the contractual scope, and cannot, therefore, engage the responsibility of the Honfleur Community Tourist Office. Within the framework of the rules set above, the Honfleur Community Tourist Office is the guarantor of the conformity of the products to the contract within the framework of the legal guarantees

All products supplied by the professional seller benefit from the legal guarantee of conformity provided for in articles L. 211-4 to L. 211-14 of the Consumer Code and the legal guarantee against hidden defects provided for in articles 1641 to 1649 of the Code civil. Under these guarantees, the Honfleur Community Tourist Office undertakes, at the consumer's choice, to reimburse or exchange defective products or products that do not correspond to their order.

The professional seller remains liable, in accordance with article L.211-15 of the Consumer Code, for lack of conformity (articles L. 217-1 et seq. of the consumer code) and any defect or any hidden defect (articles 1641 to 1648 of the Civil Code). If you consider that the products delivered are tainted by defects or defects, you must notify the Honfleur Community Tourist Office Quai Lepaulmier 14600 Honfleur by registered letter with acknowledgment of receipt as soon as possible, specifying the nature and extent of the alleged defect or defect and providing all supporting documents as to their reality.

Products covered by the guarantees must be returned new, complete and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service. The consumer will be reimbursed for return postage costs no later than thirty days following receipt of the product by the seller. If it turns out that the products delivered were indeed defective or tainted with defects, the Honfleur Community Tourist Office undertakes to replace free of charge or reimburse all products found to be defective or tainted with defects and to take charge of all the costs of returning the products.

– Article L217-4 of the Consumer Code: The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. – Article L217-5 of the Consumer Code: The good complies with the contract: 1. If it is suitable for the use usually expected of a similar good and, where applicable: – if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model; – if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling; 2. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. – Article L217-12 of the Consumer Code: Action resulting from lack of conformity is prescribed two years from delivery of the good. – Article L217-16 of the Consumer Code: When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the warranty, any period of downtime of at least seven days is added to the remaining warranty period. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention. – Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer does not would not have acquired, or would have only given a lower price, if he had known them. – Article 1648 al 1 of the Civil Code: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

11.RESPONSIBILITY

11.1. DISCLAIMER OF LIABILITY The responsibility of the Honfleur Community Tourist Office cannot be incurred in the event of non-performance or poor performance of the contract due either to the buyer, or to the insurmountable and unforeseeable act of a third party to the contract, or force majeure. The professional seller cannot be held liable for non-compliance of the product with the legislation of the consumer's country, who is responsible for verifying whether the product is not prohibited for sale in his country.

11.2. PRODUCT SAFETY DEFECT In the event of damage caused by a safety defect in the product, the consumer must seek the liability of the manufacturer identifiable from the information mentioned on the product packaging.

11.3. PENALTY CLAUSE In all cases of non-performance of his obligations by the consumer, the deposit paid on the order remains with the professional seller as compensation.

11.4. ARCHIVING AND PROOF The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy.

11.5. PROFESSIONAL CIVIL LIABILITY INSURANCE The professional seller has taken out a specific civil liability guarantee with MMA IARD/ 4 Boulevard Marie et Alexandre Oyon – 72030 Le Mans due to the organization of the services governed by these General Terms and Conditions.

11.6. REGISTRATION IN THE REGISTRY OF TRAVEL AND STAY OPERATORS The professional seller is registered in the register of travel and accommodation operators under number IM14190005 and has taken out a financial guarantee with APST – 15 avenue Carnot 75017 PARIS CEDEX.

12.INTELECTUAL PROPERTY

The elements reproduced on the site www.ot-honfleur.fr and its foreign versions consisting of photographs, visuals, texts, drawings and images, are the exclusive property of the publisher, are protected by copyright law. author, trademark law and patent law. Any reproduction and distribution of these elements, without prior written authorization from the publisher, exposes offenders to legal action.

13.PERSONAL DATA

Customers of the site www.ot-honfleur.fr have at any time a right of access, modification, rectification and deletion of data which concerns them in application of article 34 of the law “information technology and freedoms » of January 6, 1978 amended by the law of August 6, 2004. In order to preserve your privacy, the Honfleur Community Tourist Office undertakes to: – Not transfer your personal information to third parties and only use it in as part of the “Ticketing and Boutique” activity online and at the counter of the website. – Secure the personal data that you communicate to us. – Allow you to modify your personal data by going to the online ticketing, “My account” section – Give you the possibility of deleting the data concerning you by sending us an email to [email protected] The Honfleur Community Tourist Office informs its Customers that it is responsible for the processing of this nominative and/or personal information.

14. SETTLEMENT OF DISPUTES

For any dispute relating to the order form and these General Terms and Conditions, the competent court will be that of the defendant's domicile or that of the place of actual delivery of the product. Any complaint relating to non-performance or poor performance of the contract must be sent to the Honfleur Community Tourist Office no later than 3 working days following the end of the service, by registered letter with acknowledgment of receipt. After contacting the complaints service and in the absence of a satisfactory response or in the absence of a response within 60 days, the customer can contact the Tourism and Travel mediator, whose contact details and referral procedures are available on their website. : www.mtv.travel

15.APPLICABLE LAW

All sales made by the Honfleur Community Tourist Office are governed by French law. The Website complies with French legislation, and under no circumstances does the Honfleur Community Tourist Office give any guarantee of compliance with local legislation which may be applicable to you, as soon as you access the Website from other countries.

Was this content useful to you?